Shipping & Returns.

We do free delivery on:

U.K. orders over £100

European orders over £120

Rest of the World orders over £150

Shipping Prices:


Collect in Store 45 Steep Hill Lincoln, please drop us a message and we will ensure the postage is deducted from your order. 
2nd Class Signed for Delivery (3-5 working days) £3.50
1st Class Signed for Delivery (1-2 working days) £4.50
We cannot refund additional postage costs for multiple orders. We will do our best to combine orders and upgrade the postage as an alternative. 


Tracked and Signed £10.00

Rest of the World.
International Tracked and Signed £15.00

We aim to get your orders dispatched as soon as possible and we will usually supply a tracking number when we have dispatched your order. 

If you are unhappy with your order, please email us stating your name, order number and the reason for your return. Our address is Once you've received a response to your email, return the items unworn and in original packaging and condition within 14 days of shipment date. Unfortunately, we cannot accept returns on earrings for hygiene reasons unless they are broken. 

Please send all returns to:

Lottie & Lu

45 Steep Hill




Please use a recorded service for returning your order as it is your responsibility until we receive it back with us. After we inspect your order, we will contact you regarding your refund, this can take up to 7-10 days depending which method of payment you used. Unfortunately we are unable to refund delivery charges unless the item delivered was faulty.