Shipping & Returns.
We do free delivery on:
U.K. orders over £100
European orders over £120
Rest of the World orders over £150
Shipping Prices:
U.K.
Tracked and Signed £10.00
We aim to get your orders dispatched as soon as possible and we will usually supply a tracking number when we have dispatched your order.
If you are unhappy with your order, please email us stating your name, order number and the reason for your return. Our address is shoplottieandlu@gmail.com. Once you've received a response to your email, return the items unworn and in original packaging and condition within 14 days of shipment date. Unfortunately, we cannot accept returns on earrings for hygiene reasons unless they are broken.
Please send all returns to:
Lottie & Lu
45 Steep Hill
Lincoln
LN2 1LU
Please use a recorded service for returning your order as it is your responsibility until we receive it back with us. After we inspect your order, we will contact you regarding your refund, this can take up to 7-10 days depending which method of payment you used. Unfortunately we are unable to refund delivery charges unless the item delivered was faulty.